Grievance Redressal Policy

Last Updated: March 2026

Affilify is committed to providing a transparent, fair, and reliable platform for advertisers, publishers, and users. This Grievance Redressal Policy outlines the process through which users may raise complaints or concerns related to our services.

Affilify is operated by NEXTIVERSE TECHNOLOGIES PRIVATE LIMITED, located at:

7th Floor Om Tower, Office Space No 706
32 Chowringhee Road, Park Street
Kolkata, West Bengal – 700071
India

1. Purpose of the Policy

The purpose of this policy is to ensure that all grievances and complaints received from users, advertisers, publishers, or any other stakeholders are handled in a fair, transparent, and timely manner.

We aim to resolve grievances quickly while maintaining the integrity and security of the Affilify platform.

2. Types of Grievances

Users may raise grievances regarding, but not limited to:

  • Account access issues

  • Payment disputes or delays

  • Campaign tracking or conversion discrepancies

  • Fraudulent activity or misuse of the platform

  • Violation of platform policies

  • Privacy concerns

  • Intellectual property complaints

  • Technical issues related to the platform

3. How to Submit a Complaint

Users may submit grievances through the following method:

Email: [email protected]

When submitting a grievance, please include:

  • Full Name

  • Registered Email Address

  • Detailed description of the issue

  • Relevant screenshots or supporting documents (if applicable)

  • Transaction ID or campaign details (if related to payments or conversions)

Providing accurate details will help us process your request more efficiently.

4. Grievance Officer

In accordance with applicable laws and regulatory guidelines, Affilify has appointed a Grievance Officer responsible for handling complaints.

Grievance Officer:
Compliance Team

Company: NEXTIVERSE TECHNOLOGIES PRIVATE LIMITED
Email: [email protected]
Address:
7th Floor Om Tower, Office Space No 706
32 Chowringhee Road, Park Street
Kolkata, West Bengal – 700071
India

5. Resolution Timeline

Affilify will make reasonable efforts to resolve grievances within the following timelines:

  • Acknowledgement of complaint: within 48 hours

  • Resolution of complaint: within 7 to 15 business days, depending on the nature and complexity of the issue

Some cases may require additional investigation and may take longer.

6. Investigation Process

Once a grievance is received:

  1. The complaint will be reviewed by our support or compliance team.

  2. Relevant data, transactions, or platform activity will be analyzed.

  3. Additional information may be requested from the complainant.

  4. A resolution or response will be communicated via email.

7. Abuse of Grievance System

Submitting false, misleading, or malicious complaints may result in:

  • Rejection of the complaint

  • Account suspension

  • Legal action where applicable

8. Policy Updates

Affilify reserves the right to modify or update this Grievance Redressal Policy at any time.

Updated versions will be posted on this page with a revised Last Updated date.

9. Contact Information

For grievances or concerns, please contact:

Company: NEXTIVERSE TECHNOLOGIES PRIVATE LIMITED
Website: https://affilify.in
Email: [email protected]
Address:
7th Floor Om Tower, Office Space No 706
32 Chowringhee Road, Park Street
Kolkata, West Bengal – 700071
India